Refund Policy

1. 14-day money-back

You can ask for a full refund of any purchase — event pass, first or renewed subscription payment — within 14 days, without giving a reason.

2. How to ask

Use the link in the receipt e-mail from Paddle, or write to support@votumio.com. Paddle, our Merchant of Record, refunds to the original payment method.

3. What happens after a refund

A refunded event pass takes that event back to the free plan: up to 30 new participants, and its results are kept for 5 days after the end — never less than one more day, so you can export them.

When a subscription payment is refunded, we cancel the subscription as well.

4. Your statutory rights

This policy does not limit your rights under consumer law.